At WordPost.in, customer satisfaction is important to us. We understand that sometimes situations may arise where you need to cancel an order or request a refund. To ensure transparency and provide a smooth shopping experience, we have outlined our cancellation and refund policy below.
Order Cancellation
Once an order is placed on WordPost.in, it is processed immediately to ensure timely delivery. Therefore, orders cannot be canceled once they have been confirmed and processed. We advise you to review your order carefully before completing the purchase. In case of any issues or discrepancies in the order, please contact our customer support team at [admin@wordpost.in] immediately, and we will do our best to assist you.
Refund Policy
We maintain a strict no-refund policy for all purchases made on WordPost.in. Refunds will not be provided for reasons such as:
- Change of mind after placing an order.
- Incorrect product selection by the customer.
- Delayed delivery due to factors beyond our control (e.g., weather, courier delays).
However, if you receive a damaged or incorrect product, you may be eligible for an exchange (see Exchange Policy below).
Exchange Policy
We offer exchanges only in the following situations:
- The product received is damaged during transit.
- The product delivered is different from what was ordered.
To request an exchange:
- Contact our customer support team at [admin@wordpost.in] within 48 hours of receiving the order.
- Provide a clear description of the issue along with supporting photographs showing the defect or incorrect product.
- The product must be returned in its original condition, unused, with all tags and packaging intact.
Once the returned product is inspected and approved, a replacement will be shipped within 5–7 business days at no additional cost. If the requested product is unavailable, we will provide a store credit or offer an alternative product of equal value.
Non-Returnable and Non-Exchangeable Items
Certain items are non-returnable and non-exchangeable, including:
- Digital products or downloadable content.
- Personalized or custom-made items.
- Items purchased during promotional sales or at discounted prices (unless defective or incorrect).
How to Contact Us
If you have any questions about our cancellation and refund policy or need assistance with an order, you can reach out to us at:
📧 [admin@wordpost.in]
We are committed to providing the best possible customer service experience. Thank you for shopping with WordPost.in!